The small print
Grievance officer
If something about DukanData — your account, your data, a payment, or anything on this website — has gone wrong and support has not put it right, write to our grievance officer.
- Grievance officer
- Being appointed — until then, write to the address below.
- Post
- DukanData
What happens next
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receiving it, and tell you what was done.
What to tell us
Your registered mobile number, your shop's name, what happened and when. For a payment, the UPI reference number (UTR). Screenshots help.
If that does not settle it
Under the Digital Personal Data Protection Act, 2023 you may complain to the Data Protection Board of India once our own grievance process is done. Privacy policy